Delivery Information

United Kingdom & Ireland

Is any valid Irish address or any address with a valid UK postcode including Northern Ireland, Scottish Highlands and Islands, and Channel Islands. Our standard delivery is by Royal Mail for UK deliveries / Parcel Force for Republic of Ireland deliveries and will typically take 2 - 4 working days. The cost for this service is a flat rate of £3.99/€7.99 for orders under £70/€99. All items will be despatched on the same day if your order is placed before 2.30 pm (Monday to Friday only).

24-Hour delivery is available Monday to Friday if ordered before 2.30 pm. Items ordered between 2.30 pm on Friday and 2.30 pm on Monday will be despatched on Monday. Please allow exceptions for Public and Bank Holidays, when your order will be despatched on the next working day. We observe Northern Ireland, Ireland, and UK holidays.
Our delivery partner is Royal Mail for UK deliveries / Parcel Force for Republic of Ireland deliveries and we aim to deliver an excellent shipping service to you in conjunction with them. Please allow up to 7 days for items to arrive in the UK and Ireland. In the unlikely event that your order does not arrive within 7 days, you should contact our customer support team on yourfriends@louisboyd.com.

Click & Collect

We now offer free a click & collect service to any of our five stores. Simply checkout as normal and, under shipping methods, choose click & collect for your preferred store. Orders placed before 1pm will take 1 - 3 days to prepare and become ready for collection at your chosen store. Please wait until you receive an email advising that your order is ready for collection before travelling to the store. You will be asked to verify your name and the shipping address when collecting your order. You can find the locations of each of our stores by clicking here. Staff in our stores are unable to offer advice about online orders, instead, please contact our online team.

Rest of the World

Singapore, Japan, Hong Kong, China and the United Arab Emirates

The cost for this service is a flat rate of £20.00 regardless of the value or number of items ordered. 

USA and Canada

The cost for this service is a flat rate of £25.00 regardless of the value or number of items ordered.

Australia and New Zealand

The cost for this service is a flat rate of £35.00 regardless of the value or number of items ordered.

Orders will be despatched on the same day if ordered before 2.30 pm. Items ordered between 2.30 pm on Friday and 2.30 pm on Monday will be despatched on Monday. Please allow exceptions for Public and Bank Holidays, when your order will be despatched on the next working day. We observe Northern Ireland, Ireland, and UK holidays.

You, the customer, are responsible for any fees relating to taxes, customs or the delivery of items to your native country from the UK or Ireland. If you need advice on this before placing your order, please get in touch with us. For security reasons, we can not ship any items to PO Boxes.

Our delivery partner is Royal Mail and we aim to deliver an excellent shipping service to you in conjunction with them. Please allow up to 14 days for items to arrive in countries outside the UK and Ireland.

In the unlikely event that your order does not arrive within 14 days, you should contact our customer support team on yourfriends@louisboyd.com.